support-top

Support

Our aim is to make the process of finding a course that suits you, or booking the course you want to attend as painless and hassle free as possible. This section is aimed at helping you, by providing you all the information you might need to make a decision, or better understand how to go about doing something. If there is anything you feel we have missed, then please let us know.

If you can’t find what you are looking for, then please call one of our Customer Service Team members, who will be happy to assist you on 0345 4507735

faqs-top

Frequently Asked Questions

A. Yes, you will need to have passed your Cat B car test, and be over 18 years of age.
A. Yes we have a product available called Start Plus, where our team will deal with all of this for you. To learn more about our start plus package click here.
A. Yes, once you have passed your medical the application process with the DVLA is very straight forward. We can provide the support to do all of this for you with our Start Plus package, click here to find out more.
A. This will vary depending on the course, please call 0345 4507735 and speak to one of our team members who will be able to give you more information.
A. This will depend on the course you are booking. If it is a category C licence you can pay for the start plus package followed by your training once you are ready start the practical training.
A. Should you need to cancel you will be refunded your full deposit if you give at least 28 days’ notice from your training start date. The cancellation policy is available on our web site.
A. Your training will be on a 1-2-1 basis in 4 hour sessions. The average course length, including test, is 20 hours (5 half days). For more information download our LGV brochure or click here.
A. You will need to complete a registration form which will commit you to training dates, re-check your licence qualifications and endorsements and verify your Category C experience.
A. Licence acquisition training will take place at one of our training sites, this is discussed when you book your training, to view our sites locations please click here.
A. Yes. The cost is £60.00 +VAT for a 45 minute driving assessment. Our experienced instructor can then advise you on the likely outcome of the training.
If you fail your test you will be debriefed by your instructor and a course of action agreed. You can then book you retest with your advisor. It must be noted your instructor will not allow you to go for your test if they believe you are not ready.
The test will usually take place on the last day of your practical training. You will be accompanied to the test by your instructor.
A. It is estimated that there is a shortfall of between 40,000 and 60,000 HGV drivers in the UK so there are many driver vacancies being advertised. Whilst we can’t promise you a job you can always talk to a member of our team as we have many customers who are looking for new drivers.
A. We will make a new booking at an additional cost of the test and adjust your training schedule accordingly. Our online training course is offered as part of our Start Plus package. This means you can practice and take as many mock tests as want.
A. No, when you sign up with Scania start plus package we will get you access to an online/web based theory training. Where you can learn and practice as much as you want
A. Yes you can take as many mock tests as you wish.
A. 90 Days. If you have not passed your theory test with in this time frame and still need access to the site an additional charge will be incurred.
A. Yes, by law a Category B+E vehicle must be loaded to 600kg, LGV category C rigid vehicle must be loaded with 5 tonnes and an Category C+E artic with 8 tonnes of weight.
A. No, they must have clear plastic IBC’s filled with water and stowed securely
A. You can organise this locally, with your own doctor, or you can purchase the start plus package which includes the medical. Click here to find out more about our start plus package.
refresher-top

DVSA Guides

Drivers hours & Tachographs

A guide about rules on drivers’ hours and tachographs for goods vehicles in Great Britain and Europe.

Staying Legal

A leaflet about the basic rules and responsibilities for HGV drivers.

Working Time Regs

A summary of Working Time Regulations for mobile workers

Working Time Guidance

Guidance on the Road Transport (Working Time) Regulations 2005
A booklet providing guidance on the limits on working time provided for in the Road Transport (Working Time) Regulations 2005.

Load Safety

A link to the HSE web site giving practical advice and guidance on load safety

Testing Manuals

A link to the DVSA website containing documents related to truck, bus and trailer testing.

Guide to Maintaining Roadworthiness

A guide about keeping commercial goods and passenger carrying vehicles (PCVs) in a roadworthy condition

DVSA YouTube Channel

A link to the DVSA YouTube channel

Fuel Clinic

Optimise your operation

  • Work in a partnership
  • Maximise the benefits of information
  • Gain awareness of cost reduction techniques
  • Improve analysis and behaviour
  • Establish methods of reward
  • Help identify cost reduction areas
  • See ways to improve performance
  • Understand techniques to drive behaviour
  • Work in partnership with you
  • Realise actual improvements
road-care

Scania Driver Support

driver-support-1

An overview of the four categories measured and their
percentages: Hill driving, braking, anticipation and choice of gears.

driver-support-2

This is what a driver sees on his dashboard: a percentage
summary of how well he is driving averaging the four categories.

driver-support-3

The driver has forgotten to release the retarder and is asked
to move the lever back.

driver-support-4

The driver is rewarded for good anticipation by rolling to a stop
as much as possible.

Even an experienced driver can improve his or her fuel economy by up to 10% with improved information and in-cab training. Scania Driver Support can do just that, and we invite you to take part by using the latest driving tips and techniques, such as maintaining a consistent cruising speed and increasing your coasting whilst keeping your fuel consumption down – in a controlled and safe way.

The Scania Driver Support system actually helps the driver to improve their driving skills, while Scania OnBoard, when activated allows fast and easy analysis of fuel consumption data, enabling close and regular monitoring aimed at achieving a more efficient driving style and improved driving behaviour.

If you are interested in knowing more, then call us on 0345 4507735 or complete the form on our Contact Us page and one of our team will be more than happy to give you a call and tell how you can benefit from this product.